Emplas has launched a new edition of its Product Specification and Customer Support Guide, consolidating each and every individual element of its product and service offering into an easy-to-use document.
The ‘encyclopaedic’ volume brings each and every element of the window and door specification to the fingertips of the customer.
The guide includes guidance on specification and regulation from CE Marking to Part Q & WERS, down to technical detail on composite doors, window maximum and minimum widths, foils and even specifications on ancillaries, including trickle vents, variable angle bays and couplers.
It also features Emplas’ BSI certificate of registrations, which can be used to evidence compliance with SBD, ISO9001, ISO14001 and other regulatory requirements.
Customers can use the new material to see who’s who, get information on ordering, returned goods, gurantees, step-by-step guides on how to order through the Emplas Window Designer Cloud System, how to use our Emplas Virtual Assistant (EVA), and guarantee details.
On the guide, John Leary, sales and marketing director at Emplas, said: “We have brought every piece of information and resource that any of customers could ever want to access into a single place.
“There are so many times when you’re running a retail business that you need to check that little bit of information, but digging it out from your paper filing system or most likely ‘bottom draw’ can cost you a huge amount of time.
“The Emplas Product Specification and Customer Support Guide brings everything into a single document. There’s no scrambling about.”
Leary explained that Emplas had decided to go down a paper addition in addition to a digital tool in response to customer demand for ‘hard copy’ documents.
“As a business, we use a lot of IT from barcode tracking to online ordering, but what we got back from our customers was that there was still demand for hard-copy documents.”
The findings of a customer poll found that 2/3’s of Emplas’ customers gave the trade fabricator a nine or ten out of ten for support and service, with 72% of respondents rating the online ordering as ‘excellent’.
The poll also revealed areas for improvement and highlighted a strong demand for hard copy reference material.
Emplas’ core product offering is built around Optima from Profile 22 including the Optima Sculptured (QS) or chamfered (QS) finish internally, plus a flush casement option.
It’s available in 28mm glazing and supplied by Emplas as a WER A window as standard, with typical U-values starting at 1.4 W/m2K.
Ex-stock standard foils are available on lead-times of 10 days or less.
In addition to its PatioMaster offer, Emplas supplies the ALUK F82 aluminium bifold door, while earlier this year, it became the first manufacturer to supply a composite door with smart hardware as standard.
Leary continued: “We have one of the industry’s most comprehensive product and support offers. The Product Specification and Customer Support Guide brings that together in a single reference tool, used by us and our customers.
“We’re literally and metaphorically on the same page, making communication simpler, more effective and improve service.”
If you’d like to find out more about how you can offer your customer’s our range of quality double glazing products, then fill out our online contact form.